Shipping & Payment

Order processing & shipping

Incoming orders are processed within 24 hours on weekdays and will be dispatched immediately. Our standard shipping within Austria and Germany takes 1 to 4 working days, within the EU it takes 2 to 6 working days, outside the EU the shipping takes 8 to 12 working days.

All orders are shipped from our fulfillment partner Quivo near Vienna, Austria. You'll get a tracking sent automatically to your inbox. Please check your spam if you don't see it immediately.

When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price. When ordering outside EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift. Customs policies vary from country to country - please contact your local customs office for further information. Note that sometimes custom agents may delay delivery of some packages. 

Payment

We currently accept payments by Credit Card (Visa & Master Card), PayPal, Google Pay and Apple Pay. Amex and Discover cards are supported through the Paypal guest or member checkout. Do not hesitate to contact us at any time if you have any further questions. Our customer service is always happy to hear from you via hello@soonicesunnies.com